Terms of Service
1. Introductory Provisions
These general terms and conditions apply to the online service Dr.Timi (Timoteja Andrijanič s.p.), Grajski trg 13, SI-8360 Žužemberk, registration number: 9526242000, tax number: 48596710 (not a VAT payer). We offer online veterinary consulting for non-urgent cases. Contact details:
- Email: info@drtimi.com
- Phone: +386 70 335 231
2. Services
Veterinary consulting via the online platform is intended exclusively for non-urgent cases. In urgent cases, the pet owner must immediately contact an on-call veterinarian. The service is charged individually, depending on the complexity of the case.
3. Payments
- Payments are made exclusively online via credit cards.
- Upon confirming the request, the client will receive a pro forma invoice/offer, which must be settled before the service is provided.
4. Delivery Time
The service will be provided no later than 8 days after payment is received, typically sooner.
5. Complaints and Returns
Due to the nature of the service, no returns are allowed unless the service was not performed correctly. Complaints must be submitted within 8 days of service completion.
6. Limitation of Liability
Timoteja Andrijanič s.p. is not responsible for consequences if the client does not seek urgent veterinary care when necessary. The service is intended solely for consultation in non-urgent cases.
7. Age Restriction
Users of the service must be of legal age.